PLDT Enterprise, the business-to-business (B2B) segment of the Philippines’ largest integrated telecom company, PLDT, has joined forces with Sheraton Cebu Mactan Resort to elevate connectivity for guests. This strategic partnership aims to provide robust and reliable internet services, enhancing the overall hotel experience.
Kent De La Calzada, Head of Customer Relationship Management at PLDT, highlighted the company’s commitment to customer-focused digital innovations. The collaboration with Sheraton Cebu Mactan Resort aligns with PLDT’s mission of delivering unparalleled connectivity, complementing the resort’s goal of providing a luxurious experience to its guests.
A notable aspect of the partnership is the implementation of PLDT’s Dedicated Internet Access service, known as iGate. This service ensures guaranteed bandwidth, offering reliable and managed internet connectivity for the resort. iGate is anticipated to streamline operations, facilitating smoother transactions and communication for staff while enhancing service and connectivity for guests, particularly business travelers.
Sheraton Cebu Mactan Resort has integrated various connectivity solutions to enhance its operations. PLDT SIP Trunks, powered by fiber technology, ensure quality and stable voice calls, both incoming and outgoing. SMART Postpaid, utilizing the latest Smart 5G network, addresses mobile communication needs for resort employees. Additionally, Smart Broadband is provided for seamless connectivity during guests’ travels between the airport and the hotel.
Dottie Wurgler-Cronin, General Manager at Sheraton Cebu Mactan Resort, emphasized the importance of connectivity in guest experiences. The resort aims to keep guests connected, not only within the hotel premises but also with their loved ones back home. The partnership with PLDT is seen as a means to foster a sense of togetherness and deliver unique Cebuano hospitality to all guests.
Ray. G. Manigsaca, President and CEO of AppleOne Properties, Inc., expressed confidence in the partnership with PLDT. The goal is to continue providing a deep sense of togetherness and the distinctive Cebuano hospitality for which Sheraton Cebu Mactan Resort is known. This collaboration reflects both companies’ commitment to creating positive guest experiences through advanced connectivity solutions.
The collaboration between PLDT Enterprise and Sheraton Cebu Mactan Resort marks a significant step in delivering an elevated guest experience through enhanced connectivity. As both entities prioritize customer satisfaction and seamless operations, the partnership is poised to set new standards for hospitality in the Philippines. Guests can anticipate a connected and enjoyable stay at Sheraton Cebu Mactan Resort, where cutting-edge telecom solutions ensure a luxurious and technologically advanced experience.
