RAKUTEN Viber, the global leader in private and secure messaging and voice based communication, is making Business Calls available to all Filipinos.
Designed to enhance communication between businesses and customers on the app, this solution lets brands establish a new communication channel and allows customers to make free international calls to their landline numbers directly through Rakuten Viber.
Rakuten Viber allows user to make free voice and video calls to other Viber users, both individually and in groups of up to 60 people. User can also send text messages and other files such as photos, videos, stickers, GIFs and the likes.
Rakuten Viber brings a powerful tool to businesses across various industries to effectively address customer queries in a convenient place, ultimately enhancing the customer experience that’s a crucial advantage given that more Filipinos now rank quality customer service over price as a deciding purchasing factor, according to the 2024 Qualtrics Consumer Trends Report.
With the new feature, Rakuten Viber complements its conversational commerce solutions while giving users the freedom to choose their preferred method of communication with a brand whether through calling or messaging.
By simply pressing the free call button on a business account, users can now initiate a call directly from a chat with a business. The in-app call option also streamlines calls within the same app.
All business calls will be free for customers regardless of their location. This allows brands to improve global brand accessibility, elevate crisis management and gain a competitive advantage by providing free support calls for customers anywhere.
To use the solution, Filipino brands can inquire via the official partners of Rakuten Viber to know if they already support Business Calls, or contact the Rakuten Viber team and learn how to get started.
