Airline carrier AirAsia is planning to deploy facial recognition as a way of buying tickets for customers in the Philippines.
In an event here on Wednesday, Capital A chief executive officer Tony Fernandes said face recognition technology is being used by AirAsia in other countries, such as Malaysia, in booking and verifying flights.
He said that this would “simplify” transactions in the Philippines.
He told reporters, “I am a great believer in facial recognition for payment, for security operations.
Before face recognition could be used, according to AirAsia Philippines deputy spokesperson Carlo Carongoy, “hoops” must still be cleared.
Fernandes stated in an interview that they intend to raise the number of operating planes in the nation from 14 to 24 this year.
The CEO stated to reporters that his primary priorities as CEO are to bring back planes, ensure that the schedule is accurate and does not change frequently, and put an end to delays.
“We have lost our slots now in Manila, so we have to alter a few things. But bringing back planes has been our top objective, he said.
Fernandes offered assurance that the 200 AirAsia aircraft would be in service this year.
Also, they are considering brand-new global routes for flights to the Philippines.
For his part, AirAsia CEO Ricardo Isla assured that the airline has plans in place in the event that Omicron subvariant XBB.1.5 does really arrive in the Philippines as reported.
“Our safety procedures and two-pronged strategy are still in place. Isla told reporters in Filipino, “First, the HEPA filters in our aircraft, and our passengers are still wearing face masks.
He claimed that the airline continues to carry out government tracking as well as minimal health requirements.
Additionally, from 2020 to 2022, AirAsia was able to refund about 40% of the flights that were canceled in the Philippines.
Isla claimed that 50% of the total were changed to travel credits due to changes in the flight’s schedule.
We must continue to address the unfinished business.
Capital A “fired” its previous AI support bot Ava on Wednesday in favor of the new artificial intelligence-powered online concierge “Ask Bo,” which was free of numerous problems.
Bo Lingam, CEO of the AirAsia Aviation Group, inspired the moniker Ask Bo.
According to Fernandes, the Ask Bo AI would have improved and quicker response times.
It will be able to deliver live updates on flight status, modifications, and boarding information, among other things, and it supports a number of different languages.
Given the magnitude of the airline, which includes thousands of requests for refunds and changes to flights, Fernandes noted that humans cannot handle the volume of requests by themselves.
“We learned through AVA how to employ artificial intelligence to answer complicated and big queries better
“With the help of AVA, we discovered how to apply artificial intelligence to quickly and accurately respond to large and complicated requests. The customer experience team has been focusing on our visitors’ needs and wants as well as their top complaints over the past eight months,” he continued.
