Our Marketing Communications Agency continues to enjoy the trust and confidence of our clients. We are fortunate and blessed that projects keep on coming, with clients old and new getting the services of TA-FBDI Advertising Corp.
Ever since me and Lhara started the Agency, our ultimate goal is to provide clients with the highest quality of service, and hitting the objectives of our project. Whether Public Relations, Events, Activations, Creatives, Social Media Management among others, we give them what is due and a whole lot more.
No wonder, they keep coming back for more. And what is humbling about it is that these clients of ours, if and when they transfer to another company, they will still call us and collaborate for our services.
In our line of work, customer retention is the backbone of any successful business.
It’s far more cost-effective to retain existing customers than to acquire new ones. In fact we always make it a point to do some activities and efforts to get new business. However, clients and projects keep coming making us busy and productive.
But what exactly keeps customers coming back for more? Over the years, I strongly believe that these key factors contribute to customer loyalty.
Our agency, whether big or small, we always deliver exceptional client experience. Whatever tasks or role that we have to do, consistency of giving quality service, where we consistently exceed customer expectations is paramount.
Second, personalization.Tailoring services for our clients and their requirements create a unique experience. Gone are the days where you will default your offering to the usual. What we do is analyze what the client wants, getting all the information including new insights that will make the project stand out, whereby hitting the desired results.
When it comes to problem resolution, our collective effort as a team addresses issues promptly and effectively because we show genuine care and understanding of our clients.
This perhaps is one of TA-FBDI Advertising Corp.’s core competency since we have been in the industry for almost two decades, and being exposed to different industries gave us that edge to be able to act on certain issues at the right time and moment.
As we approach the second half of the year, we are bracing for new and exciting projects. Our consistency when it comes to account servicing and results build our client’s trust and confidence.
The strong reputation that TA-FBDI Advertising Corp.’s established throughout the years is something that I am very proud of. Something that our peers know, thus the positive word-of-mouth becomes critical for new businesses for our company.
How we handle and manage projects, and how we coordinate and take care of our clients, that is where we were able to establish customer loyalty. This has become our journey. Our mantra. If we want to have more projects and keep our clients to come back, it will require dedication from the whole team, lead by the management as we build a loyal customer base that will drive our business success.
