The profound effects of technology on various industries have led to both the rise and fall of business titans all over the world. Consumers across the globe are becoming more accustomed to seamless customer experience effected by today’s real-world digital transformations. No longer is it enough to offer good products for the market. For a company to succeed in the new world of convenience and technology, they must also use all their tools at their disposal to ensure their customers have the best experience possible.
Technology-enabled businesses services firm Trends and Technologies, Inc. (Trends) partnered with New York-based analytics company Verint Systems to launch “Trends and Verint – Engage18: On the Road Manila”.
Backed by the latest artificial intelligence and business analytics technologies, Verint’s Customer Engagement Portfolio is offering Philippine companies an opportunity to simplify, modernize, and automate their operations to enrich their customer experience.
Verint is a global leader in Actionable Intelligence solutions with a focus customer engagement, optimization, security intelligence, and fraud, risk and compliance. Together with Verint, Trends makes it easier for contact centers, service desks and other local businesses to purchase, deploy and use Verint’s broad portfolio of customer engagement solutions.
Trends has a strong business reach and understanding of how different businesses work across industries, and this allows the company to give their customers best practices on how they can leverage and optimize their investments in the solutions that they are offering.
Meanwhile, Verint Systems Asia Pacific has dramatically increased its portfolio over the past years as the company began to focus on revolutionizing customer experience through technology.
With additional report: Business World
Photos: http://www.trends.com.ph/
